FAQ

Hallmarking

UK Hallmarking Act (1973) requires that any pieces of silver over the weight of 7.78g must be hallmarked. Therefor if your piece falls under this weight please note that it will not have a Hallmark, however we guarantee that we only use 925 Sterling Silver in our pieces.

All Solid 18ct Gold pieces will be hallmarked. 

Delivery

Please note that this jewellery is made to order. Please allow 14 days before dispatch. 

Shipping is free to anyone in the UK.

Royal Mail Special Delivery will be used and will require a signature. You will be notified once your item has been shipped.

 

Caring for your Jewellery

To keep your jewellery in great condition we recommend a few things:

  • Apply perfume before putting on your jewellery.
  • Take jewellery off when bathing and swimming. Chlorine in swimming pools can cause your silver to turn grey/black.
  •  Clean your silver pieces with a lint free cloth or specialized silver cleaning products. Clean your Gold Plated pieces with a lint free cloth.
  • Do not clean with harsh chemicals and do not scrub your jewellery.

It is worth noting that Gold Plating will wear naturally over time, so it is best to follow these tips to prolong your plating. 

Returns

We are happy to return items that are faulty. Please notify us within 7 days of your purchase, quoting the name and details of the product, reason for its return and whether you require a refund or replacement. We will also require your name, address and proof of purchase.  

We will require you to return the product within 14 days with a copy of your name, address and receipt and original packaging.Please use registered post as we cannot accept responsibility for parcels damaged or lost in transit.

Once we have received the returned item, we will be happy to exchange or refund the original price. You will be required to arrange and pay for all returns, except where the item is faulty.

For reasons of health and hygiene we are unable to accept returns for earrings